Frequently Asked Questions

Show Do we charge extra for mileage.
Show How do I receive a quote for car rental?
Show Why Pre-book ?
Show Why are your prices so competitive ?
Show How do I make a booking ?
Show How do I amend my booking ?
Show How do I cancel my booking and will I get a refund ?
Show When should I expect to receive the pre-paid voucher ?
Show I should have received my voucher by now.
Show I've lost my car voucher! What do I do now ?
Show What documentation will I need on collection of car ?
Show Do we have to pay extra for insurance?
Show What is a damage excess?
Show insurance exclusions and excess refund policy
Show Can I pay an extra charge to reduce the damage excess?
Show What happens if I break down or have an accident ?
Show How do I request infant and child seats and what are the costs?
Show Does the car come with a full tank of fuel ?
Show Is there a charge for extra drivers ?
Show If I drop my car off early - will I get a partial refund?
Show What happens if I drop my car off late ?
Show Will I get the make and model of the car that I have requested ?
Show If my flight is late arriving at the airport will the staff wait?